At Wickup Life Care, we take immense pride in the quality and purity of our Ayurvedic and Unani health products. We want you to be fully satisfied with your purchase. This policy outlines the conditions under which returns and refunds are processed.

1. Eligibility for Returns

Due to the nature of our health, cosmetic, and wellness products, returns are only accepted under the following circumstances:

• The product received is damaged or defective upon arrival.
• An incorrect product was delivered to you.
• The product is past its expiration date upon delivery.

To be eligible for a return, the item must be unused, in the exact same condition that you received it, and in its original, unopened packaging with all seals intact.

2. Non-Returnable Items

For hygiene, health, and safety reasons, we cannot accept returns or process refunds for:

• Opened or partially used health supplements, syrups, capsules, and herbal cosmetics.
• Products purchased during promotional sales, combo offers, or clearance events.
• Issues arising from incorrect shipping details provided by the customer.

3. How to Initiate a Return

If your order qualifies for a return, please initiate the process within 7 days of receiving your delivery:

• Contact our support team via email or WhatsApp.
• Provide your Order ID along with clear photographs or videos of the damaged/incorrect product and the outer shipping box.
• Our team will review your request within 48 hours and provide instructions for the return shipment if approved.

4. Refund Processing

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed automatically to your original method of payment.
• Please allow 5 to 7 business days for the amount to reflect in your bank account, depending on your financial institution.
• In case of Cash on Delivery (COD) orders, our team will request your bank details or UPI ID to process the refund securely.

5. Order Cancellations

Orders can only be cancelled before they are dispatched from our warehouse. Once an order has been shipped and is in transit, it cannot be cancelled, and the standard return policy will apply.